Problemes des 30 premiers jours apres le go-live EWA

Classer chaque incident par source, nommer un owner, conserver les preuves, prioriser les impacts financiers et maintenir un hypercare quotidien.

Why the first 30 days reveal more issues than UAT

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 1: Eligible worker cannot see the feature

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 2: Completed work creates no available amount

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 3: Displayed amount changes

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 4: Receiving account cannot be verified

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 5: Transaction remains pending

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 6: Closely timed requests suggest a duplicate

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 7: Work is edited after payment

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 8: Multi-workplace work is combined incorrectly

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 9: Google Sheet schema changes

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 10: System and bank statement do not match

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 11: Early payment posts to the wrong payroll

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Successful transaction not deducted

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Payroll deducts an unsuccessful transaction

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 12: Support gives inconsistent answers

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 13: Too many manual fixes

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Issue 14: No P1, P2 or P3 classification

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Priority	Example
P1	Duplicate, wrong recipient, widespread wrong amount, protected-data risk
P2	One customer work-data failure, many pending, payroll mismatch
P3	One profile error without money impact
P4	Usage question or improvement request

Issue 15: Expansion before root causes are closed

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

How to organize the first 30 days

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Week 1 — Activation and identity

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Week 2 — Work data

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Week 3 — Transactions

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Week 4 — Payroll

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

What daily hypercare should monitor

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

When is an issue closed?

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

KPIs for the first 30 days

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Conclusion

Identifier symptome, source, owner, preuves, confinement, cause racine, correction permanente et controle avant cloture.

Auteur: Do Huy Le — Tổng Giám Đốc, Nhan Kiet Manpower Supply Co., Ltd.

Conseil EWA: Hotline 0937.022.655 · Email info@nhankiet.vn · Decouvrir EWA