Common issues in the first 30 days after EWA go-live and how to fix them

Classify issues by source, assign one owner, preserve evidence, prioritize money-impacting incidents and use daily hypercare until permanent controls are in place.

Why the first 30 days reveal more issues than UAT

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 1: Eligible worker cannot see the feature

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 2: Completed work creates no available amount

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 3: Displayed amount changes

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 4: Receiving account cannot be verified

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 5: Transaction remains pending

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 6: Closely timed requests suggest a duplicate

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 7: Work is edited after payment

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 8: Multi-workplace work is combined incorrectly

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 9: Google Sheet schema changes

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 10: System and bank statement do not match

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 11: Early payment posts to the wrong payroll

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Successful transaction not deducted

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Payroll deducts an unsuccessful transaction

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 12: Support gives inconsistent answers

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 13: Too many manual fixes

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Issue 14: No P1, P2 or P3 classification

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Priority	Example
P1	Duplicate, wrong recipient, widespread wrong amount, protected-data risk
P2	One customer work-data failure, many pending, payroll mismatch
P3	One profile error without money impact
P4	Usage question or improvement request

Issue 15: Expansion before root causes are closed

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

How to organize the first 30 days

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Week 1 — Activation and identity

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Week 2 — Work data

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Week 3 — Transactions

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Week 4 — Payroll

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

What daily hypercare should monitor

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

When is an issue closed?

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

KPIs for the first 30 days

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Conclusion

Identify the symptom, source, owner, evidence, safe containment, root cause, permanent fix and recheck before closure.

Author: Do Huy Le — General Director, Nhan Kiet Manpower Supply Co., Ltd.

EWA consulting: Hotline 0937.022.655 · Email info@nhankiet.vn · Learn about EWA