EWA implementation RACI across HR, payroll, finance, IT and operations

Assign Responsible, Accountable, Consulted and Informed roles across EWA data, policy, time approval, integration, payments, reconciliation, UAT and pilot.

Why EWA creates responsibility gaps

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

What is RACI?

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Core roles in EWA implementation

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Sponsor

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

HR

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Payroll

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Finance / Accounting

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

IT / Security

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Operations / Supervisors

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

EWA Provider

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Sample RACI for preparation

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Task	Sponsor	HR	Payroll	Finance	IT	Ops	EWA
Scope	A	C	C	C	C	C	R
Pilot list	I	A/R	C	I	I	C	C
Data dictionary	I	R	R	C	C	C	A/R
EWA policy	A	R	C	C	I	C	C
Money flow	I	C	C	A/R	C	I	C
Integration	I	C	C	C	A/R	I	R

RACI for timekeeping approval

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

RACI for payroll

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

RACI for transactions and banking

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

RACI for UAT

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

UAT group	Accountable
Worker master	HR
Work data	Ops/HR
Formula	Payroll/Product
Account	Finance/EWA Ops
Transaction	Finance/Product
Integration	IT
Access	IT/Security
Payroll	Payroll
Reconciliation	Finance/Payroll

RACI for the pilot

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

RACI versus decision rights

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Common RACI mistakes

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Too many A roles

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Department names only

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

IT accountable for everything

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Provider accountable for source data

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

No update after go-live

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Escalation matrix with RACI

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Incident	Accountable	Escalate
Widespread work error	Ops	Service Owner
Wrong amount	Payroll/Product	Sponsor
Duplicate payment	Finance	Incident Commander
Wrong recipient	Finance/Security	Sponsor + Legal
API failure	IT	Service Owner
Payroll mismatch	Payroll	Finance Lead

Who is Service Owner after go-live?

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Pre-pilot RACI checklist

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

• ☐ Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Conclusion

Define one clear Accountable owner, named Responsible people, consulted specialists, informed stakeholders, decision rights and escalation.

Author: Do Huy Le — General Director, Nhan Kiet Manpower Supply Co., Ltd.

EWA consulting: Hotline 0937.022.655 · Email info@nhankiet.vn · Learn about EWA